Viewing ticket protocol

[marco79]

Hello customer support,
Im waiting on a reply to view my ticket I had issued recently. I have received an auto-response from Lativio. It states that its 7 hours average time for a ticket to be responded. Its been well and truly over 24 hours.
I hope it gets read soon as it outlines why I am disappointed with the Pro Solution Pills product,and workout routines. I've been a 4 month old avid member and seen no gains.
thank-you

[Big Al]

Please post your ticket number here.

[marco79]

Certainly Big Al,
my ticket number is #62759-9919728#.
I have checked my inbox and junk emails and still no reply, (its over 48 hours now).
thank-you

[Big Al]

Certainly Big Al,
my ticket number is #62759-9919728#.
I have checked my inbox and junk emails and still no reply, (its over 48 hours now).
thank-you

Lativio should be in touch with you shortly.

[jade_permenda]

I'm sorry if you did not receive a reply, if you have still not received an answer to your query, please feel free to send me a PM, and I will try and help as much as I can.

[emma_permenda]

Yes apologies, are systems are constantly being updated, and unfortunately sometimes due to this, some tickets become "hidden".

When this happens they filter through randomly, and we then answer them.

I promise that all of the tickets that are viewable to us are answered daily. Every single one, it is our main priority.

As Jade says, please feel free to PM to query to any of the Support Staff and we will endeavour to help!

Emma