emma_permenda
12-12-2006, 04:18 AM
Due to some recent confusion with Customer Support answering any "tickets" containing your order queries, I am writing this thread for clarification.
Here is some information relating to "tickets" and queries:
Where can I submit one?
Tickets can be submitted from each of our official websites under the Customer Support Button at the top of the Page
You can also submit one directly from your Email to support@penishealth.com (for PenisHealth enquiries) or support@sizegenetics.com (for SizeGenetics enquiries)
What should I include?
You should include your full name, order number and email address in each ticket - along with your query
How long will I have to wait to receive my answer?
We aim to answer all tickets within 48 hours, but usually answer them within 24 hours
Each working day (Monday-Friday) ALL tickets are emptied from our system - this means every one we receive is answered
What happens when my query is answered?
Once we reply - an automated email is sent to the email address provided
Automated emails can get trapped in Spam or Junk folders - you need to regularly check these if you have submitted a ticket recently. You should also note - AOL sometimes stops them altogether.
The Support Team is here to answer your queries quickly and informatively. We want your products give you what you bought them for, and we will do everything in our ability to support you through your programs.
Please note, that you don't have to send a ticket - we operate a 17 hour Support Team, who are available to discuss your queries via phone as well:
PenisHealth telephone enquiries:
9.00am - 2.00am GMT Mon-Fri Customer Support:
UK & Worldwide: +44 115 979 8447
USA: 1-800-558-4530
AUS: 1-800-049-102
SizeGenetics telephone enquiries:
9.00am - 2.00am GMT Mon-Fri Customer Support:
UK & Worldwide: +44 115 979 8446
USA: 1-800-209-1670
AUS: 1-800-047-153
Thank you :sm19
Here is some information relating to "tickets" and queries:
Where can I submit one?
Tickets can be submitted from each of our official websites under the Customer Support Button at the top of the Page
You can also submit one directly from your Email to support@penishealth.com (for PenisHealth enquiries) or support@sizegenetics.com (for SizeGenetics enquiries)
What should I include?
You should include your full name, order number and email address in each ticket - along with your query
How long will I have to wait to receive my answer?
We aim to answer all tickets within 48 hours, but usually answer them within 24 hours
Each working day (Monday-Friday) ALL tickets are emptied from our system - this means every one we receive is answered
What happens when my query is answered?
Once we reply - an automated email is sent to the email address provided
Automated emails can get trapped in Spam or Junk folders - you need to regularly check these if you have submitted a ticket recently. You should also note - AOL sometimes stops them altogether.
The Support Team is here to answer your queries quickly and informatively. We want your products give you what you bought them for, and we will do everything in our ability to support you through your programs.
Please note, that you don't have to send a ticket - we operate a 17 hour Support Team, who are available to discuss your queries via phone as well:
PenisHealth telephone enquiries:
9.00am - 2.00am GMT Mon-Fri Customer Support:
UK & Worldwide: +44 115 979 8447
USA: 1-800-558-4530
AUS: 1-800-049-102
SizeGenetics telephone enquiries:
9.00am - 2.00am GMT Mon-Fri Customer Support:
UK & Worldwide: +44 115 979 8446
USA: 1-800-209-1670
AUS: 1-800-047-153
Thank you :sm19